[SEASONAL 2027] Port Agent

 

Destination agent and Maritime expert

 

We are looking for a passionate and enthusiastic Port Agent for 2027 season who can assist Pole Position Logistics with providing agency services for the expedition cruise vessels, yachts, research and cargo vessels that are sailing in Svalbard waters.

Pole Position Logistics was founded in 2005 and is located in Longyearbyen. For over 20 years, we have been assisting our partners and clients to solve logistical challenges in the Arctic.  

The company has grown into a logistics service provider across the broad spectrum of shipping, freight forwarding and local distributions.

Pole Position coordinates the largest part of all ship calls in the ports of Longyearbyen, Ny-Ålesund and Jan Mayen.

We are working in a close-knit team where we believe that a smiling face and helping each other out are ourkey to success. You will be part of the Port Operations team, working with seven other port agents alongside more than 40 seasonal colleagues across freight forwarding, distribution, and accounting, to keep operations seamless.

Pole Position Logistics is a full Port Agency and you are responsible for organizing everything from A to Z for our clients to make a port call smooth and efficient. While operations take place on the ground, your role is office-based as you manage logistics and communication behind the scenes. This will include coordinating crew accommodation and transfers, arranging shooting range safety sessions, ordering provisions, arranging luggage handling and shore-ex and managing pilot and berth bookings, as well as handling freight, cargo, stevedoring, gasoline and waste arrangements

Nothing is too much to arrange and as a Port Agent you have the Yes-We-Fix mentality. 

As a Port Agent, you will serve as the dedicated primary contact for your assigned vessels throughout the summer. You will build close relationships with your clients, understanding their needs to provide tailored advice and seamless organization. You will act in an advisory capacity—covering local regulations, guidelines, and suppliers—while also coordinating memorable shore-ex experiences that ensure happy passengers and flawless turnaround. Throughout the season, you will oversee every aspect of your assigned vessels, maintaining proactive, clear, and timely communication at all times.

Characteristics

  • Fluent in the (Business) English language, both written and verbal.

  • It is preferred if you can speak the Norwegian language or another Scandinavian language, and/or a second language (German or French).

  • You have a bachelor's degree or extensive professional experience in the maritime/logistics sector

  • Previous experience in the cruise industry, particularly the expedition segment, is a plus. An interest in this unique cruise industry is a must

  • Category B Driver’s license is required.

  • Sufficient abilities to learn and work in multiple computer systems simultaneously, knowledge of MXP is a plus

  • You are a structured, proactive learner who is quick to master new systems, eager to ask questions, and comfortable taking feedback to continuously adapt

  • You are ready to work in a fast-paced environment where a lot of flexibility is required

  • Service mindset is part of your Yes we Fix DNA and you strive to provide the best possible service to our clients.

  • Longyearbyen is a familiar place to you, and you have knowledge of the area

  • You have excellent communication skills

  • Planning, organizing, and maintaining an overview of various activities is one of your strengths

  • You can adapt fast to changing operations and want to participate in creating unforgettable shore-side activities for the passengers

  • You are able to effectively combine sales and advisory elements. You are precise and know how to prepare your clients’ accounts for invoicing


A comprehensive onboarding program will be provided to successful applicants, but it is important to note that the environment is fast-paced and constantly changing. An active learning attitude—being open to feedback,able to process large amounts of information, calm, structured, and adaptable—is essential for a successful start to your new adventure.

If you meet the description and are ready for an exciting new challenge, please send your motivation letter andCV to Ledige stillinger - Store Norske. Applications will be closed Thursday, December 3, 2026. After this date, you will get a reaction and a possible invitation for an interview. The application process consists of two stages: first, an interview is conducted. If the impression is positive on both sides, a case study is then presented for completion, followed by a discussion of the case in a follow-up interview.

Please note that references may be requested and that a valid driver's license must be presented. We have several positions open with varying start and end dates between March 1st and October 1st. The position is initially a seasonal position, but there is the possibility of a permanent position. You are located in our office in Longyearbyen – Svalbard. We assist with finding accommodation and offer a market-competitive salary.

Please note that the start and end date can be flexible after consultation. In the period from May - August holidays will not be possible.